Just about everyone has had
that moment when they gave up trying to communicate with someone
engrossed in a smartphone, tablet or other electronic device. There’s
not much gratification in talking to the top of a bowed head, especially
when that person hasn’t heard a word you’ve said.
Such
encounters are frustrating at any time of year, but they’re
particularly exasperating during the holidays, jampacked as they are
with parties, family gatherings and dinners meant to foster fellowship.
“The
person you’re with is more important than technology,” says Gail
Madison, who teaches at the Madison School of Etiquette and Protocol in
the Philadelphia area. “This is what memories are made of. Holidays and
family. And too many families are losing out on that.”
There’s an art to gently prying a technophile away from his or her phone, tablet, e-reader or Gameboy.
It
isn’t OK to blatantly call someone out for being rude unless it’s your
child, your employee or your spouse, and even then it’s better to take
the person aside and say something privately, says Melenie Broyles, a
teacher at Etiquette Saint Louis/Chicago.
“It’s
not going to make awkward moments with strange Uncle Larry any better
to call attention to his bad manners,” she says. “The better way is more
subtle. I like to say, ‘Oh my gosh, I’ll wait until you’re finished.’
They usually get the hint.”
Technology
manners are so universally lacking that there’s a growing custom of
avoiding the issue altogether by confiscating devices at the door or
encouraging guests to leave devices at home.
“I
do all the holiday hosting in my family, and I put it on the
invitation, ‘Be prepared to unplug,’ ” says Jules Hirst of Etiquette
Consulting Inc. in the Los Angeles area. “They know ahead of time that
when they sit down to eat, the expectation is that they will be present
in the moment.”
Meeting that expectation is harder for some than others.
Fifty
percent of teens admit they are addicted to their mobile devices,
according to a poll conducted earlier this year by Common Sense Media, a
nonprofit that provides reviews and age ratings of all types of media.
Parents think the problem is even worse, with 59 percent reporting their
teens are addicted. Common Sense Media surveyed 1,240 people consisting
of parents and children ages 12 to 18.
But
the problem isn’t the exclusive purview of young people. Adults can be
just as bad, even whipping out devices during films and live
performances.
“Parents
need to remember that we are the examples,” Hirst says. “Kids don’t pay
attention to what we say as much as what we do. If you don’t want your
child on a device at the dinner table, you shouldn’t be on one either.
That’s for all meals, even eating out. It doesn’t matter how many stars
the restaurant has. Whether it’s fast food or fine dining, pay attention
to who’s in front of you.”
There’s
a fine line between a simple lack of courtesy and full-fledged
addiction, says psychologist Dr. Ryan Fuller, clinical director of New
York Behavioral Health.
“It’s not really about how
much time you spend on technology as much as it’s about whether it’s
having an impact on your work, your family or your romantic life,” he
says. “If you’re reaching the point where you can’t function or
socialize because you have to check email all the time, that’s becoming
compulsive.”
Fuller advises patients to disconnect at least part-time so that technology doesn’t overtake their lives.
“Obviously
there are some really important jobs where you need to stay in touch,
but set aside a time for it,” he says. “Give yourself 45 minutes in the
morning and 45 minutes at night so that it’s all bunched together
instead of being on a device constantly throughout the day.”
Ideally
holiday guests should turn off devices before interacting with friends
and family, but that isn’t always possible, says Ron Moody, assistant
professor and program director of information technology at South
University in Montgomery, Alabama.
“It depends on your level of responsibility,” he says. “Teenagers aren’t taking care of anybody, but
if you’re a parent of kids who are home with a sitter, or you’re caring
for elderly parents who might be sick, obviously you need to be
available and know what’s going on.”
Put
your phone on vibrate and excuse yourself to take a call if necessary,
but don’t ignore the person you’re with or talk in front of them, Moody
says.
Another strategy
is to customize ringtones for individual callers, he says. “That way
you can tell if it’s a call you absolutely have to take or can just let
it go to voicemail.”
Etiquette expert Broyles finds it distressing when guests are toying with technology for reasons that aren’t urgent.
“Most
of our clients are not trying to get ahold of us on a holiday,” she
says. “If it’s Thanksgiving or Christmas, they’re trying to engage with
their families, as well. Surfing the internet because you’re just bored
tells the person you’re with that there are other things you would
rather be doing than talking to them, and that is certainly not a good
message to send anyone.”